Most helpful customer reviews
4 of 5 people found the following review helpful.
Very nice duplex scanner
The Epson WorkForce ES-400 Color Duplex Document scanner comes in a nice compact size which measures about 12" L x 7" H x 7" wide with the top cover folded close. The package comes with a short starter guide. The full manual can be downloaded from the Epson website. There is no installation disk or media. We would need to download the installation software from the Epson website (address provided in the setup guide) and connect to the PC / laptop using an USB cable. The set up is pretty straight forward and the program also automatically checks for the latest software version. It also supports a large variety of operating systems (see attached photo for the list).
The scanner is operated by the Epson application called the "Document Capture Pro". We can scan the document directly to a PDF file or upload it to cloud based storage such as the Google drive. On the scan menu's main setting, we can select the source as either single or double side and set the proper resolution. The highest resolution this scanner support is 600 DPI. The scan speed is pretty fast but it does a bit longer to process the scanned document.
The feeder of this document works very well. I have tried to scan different type of documents including paper, photos, business cards, and receipts. All worked consistently with double-sided scanning.
Highly recommended if you have a lot of document, photos, or business cards to digitized.
1 of 2 people found the following review helpful.
By Judy L.
Very easy to install if you have an Internet connection to download the software.
9 of 9 people found the following review helpful. See all 22 customer reviews...
Nice fast twain scanner--but I only buy it if I need twain
I got three of these Epson scanners to compare and see which works better. I got the ES-400, ES-500W, and the DS-1630. I also have a DS-510 that's a few years old that I'm comparing to. I'm a computer tech who works with a lot of small medical offices. I prefer the Fujitsu Snapscan scanners, but a lot of offices need twain scanning to integrate with their software. The Fujitsu scanners that will do twain are pretty expensive so I tend to go Epson for the offices that need twain. I wanted to see if there's a reason to buy one or the other for the offices I work with.
The ES-400, ES-500W and my old DS-510 are all only document feeder scanners. The new ES-400 and ES-500W are 35 page per minute which is a good step up from the 26 page per minute of the DS-510. I'm sure you have to use a USB 3.0 port and the included cable to get this speed. Other than being faster than the DS-510, I don't notice too much difference between my old scanner and these new. It works about the same. The software is about the same. If you have an older Epson, this will be a speed boost, but not much else of an improvement.
The ES-500W does have wireless built in, but it's not fast enough to be really useful. Yes, you can scan directly to the cloud or to a phone. It's just too slow! And that's true for all wireless scanners I've used. The ES-400 really seems to be the same scanner minus the wifi, so we'll be buying more ES-400 scanners. It's only $50 difference so I'm sure some clients will opt for the ES-500W just because they think they might use the wifi. In past experience with previous scanners, the wifi scanning doesn't get used.
The DS-1630 has a flatbed and a document feeder. It's quite an interesting mix. I thought that some offices might want the flatbed. But after I played with this, I'm not sure this is very useful. It's slower than the other scanners at 25 pages per minute. It also has quite a big footprint since the glass is 8.5x11 so it doesn't fit as well at a desk. Most offices I work with don't need the flatbed often. Also, they have large all-in-one printers so they use the flatbed there when they need it. I work with some graphic designers who need a flatbed, but they want a better scanner than this and don't need the document feeder. (And for the graphic designers we get Epson Perfection flatbed scanners). Many offices use desktop scanners for the speed and convenience of being at a desk and you don't really satisfy either of these here. I'm sure there is an audience for this, but for me I thought it was more interesting before I used it.
The software for all of these scanners is about the same. The twain driver works great and allows it to integrate with other software that scans. The epson software is ok, but not nearly as easy as the Fujitsu Snapscan software. With the Snapscan software, I setup my default scan location and settings and then just press the button on the scanner to have the scan where I want it instantly. If I want to name the files as I go, it can do that to. Here with the Epson Software I have to go through a process of opening software and clicking more buttons than I want. It's just slower. If I don't need twain, I buy the Snapscans. If I need twain, I buy Epsons and don't use the software.
Even though these have all been perfectly reliable so far, I don't find that the Epson scanners last as long as the Snapscan scanners. I have offices that have just replaced 10 year old Snapscans just because they're really obsolete (and these were used heavily). With the Epson scanners, I find I get 2-5 years out of them. They're not as well made. The Epson scanners serve the purposes I need and I will keep buying them. I think the Epsons are the more reliable of the scanners beside Fujitsu.
In the end, I like the new scanners. I don't see a reason to upgrade from old Epson scanners unless a 25% boost in speed is enough. If you need twain scanning, I think the Epson scanners are the way to go.